Once an order is placed, we take care of the verification, tailoring, quality check, and packaging.
Our team will ensure the order is sent to the warehouse for dispatch within 24 hours.
During sale events and new collection launches, there may be a slighly longer processing time.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team within 3 days of receiving your item(s) to initiate a return.
Please note that we do not accept returns or offer refunds for change of mind, consumable items, or hygiene products. We only accept returns if the item(s) you received are defective, damaged or incorrect. If your item(s) meet any of these criteria, we will gladly provide you with a replacement or a refund.
To initiate a return, please contact our customer service team at firstname.lastname@example.org. Once we receive your return request, we will provide you with a return authorization number and instructions on how to return your item(s).
Please ensure that the item(s) you are returning are in their original packaging and are unused/unworn. We reserve the right to refuse any returns that do not meet these criteria.
Once we receive your returned item(s), we will inspect them and process your refund or replacement within 5 business days.
Please note that shipping and handling fees are non-refundable, and the cost of return shipping is the responsibility of the customer.
Thank you for shopping with us. If you have any questions or concerns, please do not hesitate to contact our customer service team.